Once your ColoGoo machine is on its way, you can follow every step of the journey. Here is how to track your shipment and what to do if you need help.

Where to Find Your Tracking Number

As soon as your order is dispatched, we send the tracking number together with the carrier information to you by email or WhatsApp. Please keep your order number and tracking number handy.

How to Track Your Shipment

1. Open the tracking link or carrier website provided in our email / WhatsApp message.
2. Enter your tracking number to see the latest shipment status.
3. If the status does not update for a while, or if you have any questions, contact our service team — we will check it for you right away.

During transit, shipments may pass through customs or connecting routes where tracking updates can pause for a few days. This is normal — if you are ever unsure, just ask us.

Didn’t Receive Your Tracking Number?

If you have paid in full and your machine has been dispatched, but you have not received the tracking information, please contact us immediately with your order number and we will send it to you.