Every ColoGoo printer is tested and quality-checked at our factory before dispatch, and we stand behind our machines with real after-sales support. Here is what our warranty and after-sales service cover.
All of our printers are tested at the factory and confirmed to be in good working condition before they are sent out. We want you to receive a machine that is ready to work from day one.
Each machine is covered by the warranty terms confirmed in your order with our sales team. If your product is defective, please contact us within 30 calendar days of receiving the machine to start a claim.
Every machine comes with professional guidance videos and user manuals, so you can start printing right away. Our overseas online service team will then follow up with you on installation, operation and routine maintenance training — and whenever questions come up, we will always stand with you.
Please inspect your order upon receipt and contact our service team immediately with your order number and a description of the problem, so we can evaluate the issue and make it right.
If the returned item is verified to be faulty, we reimburse the return postage and send the replacement to you at our cost. The buyer is responsible for return shipping only when no fault is found.
Consumable parts follow the terms confirmed in your order. Please check with your sales representative for the specific coverage of printheads, nozzles and other consumables.
How To Order